# Get directions to the door, not the postcode

Source: https://help.mucka.ai/clients/directions-to-the-door
Category: Clients
Last updated: 2026-10-23

> Every address can carry a door pin. Mucka saves one when an engineer starts a job there, and from then on Directions goes straight to the way in. You can also type in a what3words address.

A postcode gets you to the right street. Out in the country it can get you to the right three farms. A **door pin** is the exact spot where the way in is. Once an address has one, every **Directions** button sends your engineer straight there.

## How a pin gets there

**On its own, the first time someone visits.** When an engineer starts a job on their phone, Mucka takes their location once and saves it as the address's pin, if it hasn't got one yet. It only keeps it when it can trust it:

- the phone knows where it is to within about 30 metres
- it's the day the job was booked for
- it's within a couple of kilometres of the address's postcode

That last one stops a job started from home pinning the engineer's own house. If any check fails, Mucka keeps nothing: no pin, and no record of where anyone was.

**By hand.** Open the address, or the job's **Getting in** section on a phone, and tap **Pin where I am** while you're stood at the door. It's only on the phone, because on a computer "where I am" is the office. Step outside first. Phones are much less accurate indoors. Mucka saves the spot's what3words address with it, so there's no need to look that up as well.

**From what3words.** If the customer has given you their what3words address, tap **Type what3words** on the address, or on the job (phone or computer), and type it in, for example `///filled.count.soap`. There's a what3words box on **New Property** too, so you can add it while you're adding the address. Mucka suggests the right one as you type, so a spelling slip doesn't send you to the wrong county.

A pin from what3words is kept as the three words only. When you tap **Directions**, Mucka looks the words up there and then and opens your maps app at that spot. If it can't look them up (no signal, say), it opens the what3words page for them instead, which can start directions from there.

**By asking Mucka.** Say or type "the what3words for Ty Coch Farm is filled count soap". Mucka reads it back with the place it points to, so you can hear it's right. If the words land more than a couple of kilometres from the postcode, Mucka won't pin it and asks you to check them again, because one wrong word puts you somewhere else entirely. You can still set it yourself on the address if you're sure. Mucka can also tell you an address's three words when you ask.

## What you see

Under **Way in** the address says how the pin got there, when, and who set it. For example: *Pinned on arrival 6 Oct by Dale*. It also shows the pin's own what3words address, with a **Copy** button, so you can read it out to a colleague over the phone.

## When someone arrives somewhere else

If a later visit lands well away from a pin Mucka saved on its own, more than about 150 metres, it asks that engineer once: **Is this the way in?** Tap **Move it here** if they're at the right door, or **Leave it** if they've parked round the corner. A pin somebody set by hand is never moved without being asked.

Visits that land close to the pin quietly count as agreement. You'll see *3 visits agree* on the address.

## Good to know

- **Who can set a pin.** Anyone who can edit customers can set one on any address. An engineer can set one on an address where they've got a job that day.
- **Changing the address clears the pin**, because it belonged to the old address. The next visit pins it again.
- **Everywhere you can get directions uses the pin**: the job, the address, the job preview in the diary, a job saved for no signal, and asking Mucka. So does the on-time estimate of when you'll arrive.
- **The Live Map puts the job, and the engineer on it, at the door** rather than the middle of the postcode.
- **A pin from what3words** gets you directions to the door, but the Live Map and the arrival estimate use the postcode for that address. That's because Mucka keeps only the three words, not a location. A pin from an engineer's phone works everywhere. If an engineer taps **Pin where I am** at the door, that replaces the three words, and turning up for a job never does.
- **Jobs without an address of their own.** A job with no property attached, only the customer's address, has nowhere to keep a pin yet. Add the property to the job and it will.