# Get your data out of Surefire

Source: https://help.mucka.ai/getting-started/export-from-surefire
Category: Getting started
Last updated: 2026-10-22

> Moving from Surefire? Surefire's help guides live inside the app rather than online, so the simplest route is to ask their support for a full copy of your data. Here's the email to send (Mucka can send it for you) and what to send us.

Coming across from Surefire? The Mucka team does the move for you. What we need from you is the data.

We haven't moved a business off Surefire yet, so we bring Surefire data across by hand rather than with a ready-made importer. Tell us what matters most to you and we'll start there.

## Export your customers

Surefire lets you export your customer file, so start there. Surefire's own help guides are inside the app rather than on their website, so if you can't find the export, search Surefire's help for "export", or ask their support.

## Ask Surefire for the rest

For everything else, ask Surefire support for a full copy. Here's an email that asks for all of it:

<EmailTemplate
  id="email-surefire-support"
  to="support@surefiresoftware.co.uk"
  subject="Request for a full export of my data"
  body="Hi,

I'm moving my business to a new system and need a full copy of my data, please. Could you send me:

1. My customers and their sites, with contact details and addresses.

2. Every job, past and booked, with its notes.

3. My quotes and invoices, with their line items and the payments recorded against them.

4. Every certificate and form as the original PDF, showing which job and site each one belongs to.

5. My service reminders.

6. The photos and attachments on each job.

7. My diary: every appointment, past and booked.

Spreadsheets are perfect, and a download link is fine for the documents.

My account is [your business name], and I log in with [the email address you use for Surefire].

Thanks,
[your name]"
/>

### Or ask Mucka to send it

If you've got the Inbox skill and your email connected, just say *"email Surefire for my data"*. Mucka writes the request, reads it back to you, and sends it from your own email address once you say yes. See [Ask your old software for your data](/help/getting-started/ask-your-old-software-for-your-data).

## Send them to us

Attach the files to a support ticket. Open [**Settings → Support**](/settings/support/support), or just tell Mucka *"I'm moving from Surefire, here's my data"* and it'll raise one for you. Send them as they come; no need to tidy or rename anything.

## What comes across

Your customers and their sites are the starting point, and with your jobs, invoices and certificates we can bring a lot more. Because Surefire is new to us, we'll tell you what we've found in your export before we bring anything in, and check it with you rather than guess.

## Before you cancel

**Don't cancel your Surefire subscription until we've told you we've got everything.** It's much harder to get your data once the account is closed.

Once you've sent your export, start using Mucka straight away. When we import, we add to what's there, and you won't end up with two of anybody.