# Record a visit where you couldn't get in

Source: https://help.mucka.ai/jobs/record-a-no-access-visit
Category: jobs
Last updated: 2026-09-12

> Log a wasted visit from the door with a time and date stamped photo, keep every attempt on the property, and send a landlord the proof you tried.

You've driven to the job, knocked, rung the tenant, and nobody's there. That visit still counts — and on landlord work you may well need to prove it happened.

## From the door, in about fifteen seconds

Open the job on your phone. Next to **Photo**, **Call** and **Directions** there's a **Couldn't get in** button.

1. Tap it.
2. Tap **Photo at the door** and take the picture.
3. Add a line if it's worth saying — "rang twice, no answer, card through the door".
4. Tap **Record it**.

That's the lot. The office is told straight away, and the job moves to **Couldn't get in** so it stays on your list to be booked again.

## The photo dates itself

The date, the time and the address are printed onto the photograph as you take it. So if that picture ever gets forwarded on its own — to a letting agent, to a landlord, into an email chain — it still says when you were there and where.

It's stored as proper information too, not just as ink on the picture, so the paperwork works either way.

## It works with no signal

A stairwell, a basement flat, a block with thick walls — that's usually exactly where you've got no bars, and it's exactly where this gets used. The attempt and the photo are held on your phone and sent the moment you get a signal. You don't have to do anything, and you don't have to remember.

## Your engineers can do it themselves

Engineers and subcontractors can record a failed visit without being able to edit jobs. They're the ones standing at the door, so they're the ones who can say the door didn't open.

If you want to turn it off for a role, it's in **Settings → Roles**, called **Report a failed visit**.

## Every attempt is kept — that's the important bit

Rebooking the job **doesn't wipe the visits you've already made.** Open the property and you'll see them listed oldest first — first attempt, second attempt, third — with the date, who went, any notes and the photos.

That's deliberate, and it's the whole point for anyone doing landlord work. Under the Gas Safety Regulations a landlord has to show they took **all reasonable steps** to get the check done. One visit doesn't show that. Three dated visits with photographs does.

## Sending it to the landlord

From the property, there's an **Access attempts** PDF. It carries every visit to that address across every booking — the dates, the times, the engineer, the notes and the photos — on your letterhead.

Send that to the landlord or the managing agent and they've got what they need.

The document says what happened and stops there. It doesn't claim anyone's discharged a legal duty — that's for whoever's reading it to decide, and a record that argues its own case invites the argument it's there to settle.

## Why it isn't a job status

You might expect "No Access" to be a status like Scheduled or Completed. It deliberately isn't, and it's worth knowing why:

- **Cancelled** would stop the job being chased. The work still needs doing.
- **Completed** would claim the work was done and start chasing an invoice for it.
- **Scheduled** would wipe the times, erasing the fact your engineer ever turned up.

Recorded this way, the job keeps its status, keeps its timestamps, and stays in every count and every list where you'd expect to find it.

## Getting in next time

While you're on the job, the property's **Getting in** notes show right there — gate codes, key safes, where to park. If you found something out the hard way, add it on the property so the next person doesn't repeat your trip.

And if you're chasing a batch of tenants for access, see **Jobs → Arrange access**, which messages the lot in one pass.