# Has your customer opened your quote?

Source: https://help.mucka.ai/quotes/has-your-customer-opened-your-quote
Category: Quotes
Last updated: 2026-09-14

> Mucka shows whether the customer has opened a live quote, and how many times, so you know the difference between ignored and thinking about it.

A quote that's gone quiet tells you nothing on its own. A quote that's been **opened four times** and still not accepted tells you plenty — usually that they want it and are working out how to pay for it.

## Where it shows

On the [**Quotes**](/quotes) page, under the reference:

> **Opened 4 times, last 3 hours ago**

Same line on a phone. Open the quote itself and there's an **Opened** date in with Created, Valid until and Sent.

## What it needs

The **Live Quotes** skill, because what's being counted is opens of the quote's own web page. A quote emailed as a plain PDF has no page to open, so there's nothing to count — see [Send a quote your customer can accept online](/help/quotes/send-a-quote-your-customer-can-accept-online).

Repeat opens within the hour from the same device count once, so somebody refreshing the page doesn't inflate it.

## When it says nothing

No line means no open has been recorded. That is **not** "they haven't looked" — it also covers a quote that went out as a PDF, or one you handed over in person. Mucka says nothing rather than guessing.

## What to do with it

- **Opened several times, no answer** — ring them. Something on it is stopping them, and it's usually one line or the total.
- **Sent days ago, never opened** — it may not have arrived. Resend it, or check the email address on their record.
- **Opened once, weeks ago** — that's a cold one. [Mark it rejected](/help/quotes/mark-a-quote-rejected) so Mucka stops chasing it, and tell it why.

## You don't get pinged

There's no notification on an open — your phone would never stop. When they **accept**, though, Mucka messages you on WhatsApp and on your phone straight away.