# Mark a quote rejected when you don't win the work

Source: https://help.mucka.ai/quotes/mark-a-quote-rejected
Category: Quotes
Last updated: 2026-08-19

> Tell Mucka a quote is dead so it stops chasing it, and say why in one tap. Over time that builds a picture of what actually costs you jobs.

You won't win them all. When a customer says no, tell Mucka — it takes one tap, it stops the chasing on that quote, and it starts building up the answer to a question most firms can only guess at: **why are we losing work?**

## Where the button is

Two places, and they do exactly the same thing.

- On the [**Quotes**](/quotes) page, a quote you've sent shows **Resend**, **Accepted** and **Rejected**.
- On the card where Mucka is chasing that quote for you (in [**Actions**](/actions)), **Rejected** sits alongside Approve and Dismiss.

## What happens when you tap it

Mucka asks one short question: **why didn't you win it?** Pick the closest:

- **Price too high**
- **Went with someone else**
- **Timing didn't work**
- **Job cancelled**
- **They didn't say**

There's a box underneath if you want to add your own words — "said Baxi were £2k cheaper" — but it's optional. If you'd rather not answer, tap **They didn't say** and you're done. The quote is marked rejected either way.

## Why not just dismiss the card?

Because those two mean completely different things to Mucka, and picking the wrong one costs you.

**Rejected** says *this particular quote is dead*. Mucka stops chasing that one and carries on watching the rest.

**Dismiss** says *don't raise this with me*. Do that often enough and Mucka takes the hint about quote chasing generally, and stops flagging cold quotes for the whole business — including the ones still very much alive. So when the customer has genuinely said no, always use Rejected.

## Changed your mind? Re-quote it

A rejected quote isn't locked. If you go back with a lower price, just hit **Resend** — it goes back to the customer and Mucka starts watching it again like any other live quote.

## What Mucka does with the reasons

They're kept against each quote and shown on the row, so you can see at a glance why the ones you lost went. As they build up, Mucka can tell you what's actually costing you work — whether it's price, being pipped by someone else, or turning up with a date the customer couldn't wait for.

You can also do the whole thing by just asking:

> "Mark Nigel's quote rejected, they went with someone else."