# Charge more for evenings, nights and same-day call-outs

Source: https://help.mucka.ai/settings/charge-more-for-evenings-and-nights
Category: Settings
Last updated: 2026-10-28

> Set your evening and night prices once, and Mucka picks the right one from when the job is. Add a same-day surcharge to your call-out too.

A call-out at 7.30 in the evening costs more than one at 10 in the morning, and one at 2am costs more again. If you have been keeping separate "Daytime", "Evening" and "Overnight" items and picking the right one by hand, **time bands** do it for you.

Optional. Set none up and nothing changes.

## Set up your bands

The quickest way: tap **Set up how you charge** on [**Settings → Money → Price list**](/settings/money/price-list), go to **Evenings and nights** and pick **Yes, my own prices**. Mucka adds Evening (17:00 to 22:00) and Night (22:00 to 08:00) every day, and you fill in your prices for each.

To add another band, like weekends, or change a band's times, open the same step, or tap **Evenings and nights** under **How you charge** at the bottom of the price list:

1. Tap **Add a time, like weekends**, or **Times** on a band.
2. Name it. It goes on the customer's document, so **Evening** reads as "Evening call-out". Mucka suggests Evening and Night.
3. Set the times, like **17:00 to 22:00**. A band can run past midnight: **22:00 to 08:00** is a night band, and 2am on a Tuesday counts as Monday night.
4. Tick the days it applies on.

Your normal working hours are your standard prices and need no band.

## Give your items their band prices

Open an item charged by the hour, like your call-out, and you will see a row for each band. Fill in only what changes. For example:

| | Call-out | First hour | Each hour after |
|---|---|---|---|
| Standard | £40 | £80 | £80 |
| Evening | £60 | blank | £120 |
| Night | £100 | blank | blank |

A blank box means "same as standard", so the first hour above stays £80 in every band.

An item with no band prices of its own can take a percentage instead: set **Add to labour** on the band (50% is time and a half) and every time-charged item without its own figures goes up by that much in that band.

Once you use bands, they **replace** each item's own out-of-hours percentage, so an evening job is never charged the evening price and time and a half on top.

## On a quote or invoice

Pick a time-charged item and Mucka asks how long the job took, as before. It now also shows **When is the work?**, already set from the job's time: a job booked for 19:30 opens on **Evening**. Change it if it is wrong, and Mucka leaves your choice alone from then on.

Each line says which band it is: "Evening call-out", "Additional time (evening)".

Mucka does the same when you ask it to quote or invoice: it reads the time off the job. If there is no job time to go on, it prices at your standard rate and asks you when the work was.

## Same-day call-outs

If you charge more to come out the same day, open your call-out item, tick **Charge more for the first hour** and put in a **Call-out fee**. Then set **Same-day call-out**: a quarter more, half as much again, double, or **My own amount** for any other figure, like 5%. The box stays greyed out until there is a call-out fee, because the extra only ever goes on the call-out.

- It goes on the **call-out fee only**. The first hour and the time after stay the same price.
- It adds to the band. A night call-out of £100 with 25% same-day is **£125**, and the first hour is still £80.
- It is ticked for you when the job was booked on the same day as the visit, and you can untick it on the quote or invoice. The line reads "Call-out charge (same-day)".

## Customer rates and pricing areas

Band prices are the starting figure. A pricing area or a customer rate adds on top, the same way it always has, and the percentages add rather than multiplying.

## What the receptionist tells callers

The AI receptionist can say your band prices, because they are about the time, not the caller: "£40 to come out in the day, £60 in the evening, £100 overnight".