Bigger customers rarely have one email address. There's the bloke you actually deal with, and there's an accounts desk that needs the invoice. Every client in Mucka holds both.
Add or change it
- Open the customer from Clients.
- Tap Edit.
- Email (or Company Email on a commercial customer) is their main address. Second email is the other one.
- Save.
Either box can be left empty. If you only ever have one address for someone, put it in the main one and ignore the other.
It's on residential customers too, not just companies — a couple with two inboxes works the same way.
Or just ask Mucka
"Add another email for City Plumbing, dave@cityplumbing.co.uk."
Mucka puts it in the second field. Say "change City Plumbing's email to…" and it updates the main one instead.
What each address is for
Email is who the message is addressed to. That's the one in the To line, and it's the one Mucka means when it says a customer has no email on file.
Second email is copied in. Every quote, invoice and certificate Mucka emails that customer goes to the main address with the second one Cc'd, automatically, without you having to remember. The customer can see who else is on it, which is the point — it's a copy, not a secret one.
You'll see it on the send screen before you send, under the To box: "dave@cityplumbing.co.uk is copied in as well."
It never becomes the main address
This is the bit worth knowing. If you clear a customer's main email and leave only the second one, Mucka does not quietly start writing to the second one instead. It tells you there's no email on file and asks you to put one in.
That's deliberate. The second address usually belongs to somebody else — a colleague, an accounts inbox, a letting agent. Promoting them to being the customer without anybody deciding it is how a private invoice ends up addressed to the wrong person.
Common gotchas
- Don't put an email address in the notes box. Notes aren't searchable from the clients search, aren't tap-to-mail, and nothing sends to them. Use the second email field and it works everywhere.
- Putting the same address in both boxes does nothing. Mucka spots it and sends one copy rather than two.
- Type a different address into the To box on a send and Mucka offers to save it onto the customer. That replaces their main address — if you meant to add a second person, close the send and add it on the client record instead.
- Importing from Xero, QuickBooks or FreeAgent brings in one address per customer. Add the second one yourself afterwards.