Troubleshooting
When something’s not working, start here.
- A customer says they never received my email or invoiceHow to check whether an invoice, quote or certificate actually reached a customer, why Mucka sometimes refuses to email an address, and what to do about it.
- Can't log inWhen the login page won't let you through. Common causes and the recovery path for each.
- Get support and track your ticketAsk Mucka for help, raise a ticket, send screenshots or your data across, and get told when the team picks it up, replies, or marks it sorted. You get a push, an email with the reply in full, an in-app heads-up and a WhatsApp if paired. You can reply straight back.
- Keeping Mucka up to dateWhat the "New version available" bar is, when you'll see it, and why you don't need to chase it.
- One of your connections has droppedWhat it means when Mucka says your calendar, inbox, WhatsApp, Google reviews, Zapier, Go High Level, Mailchimp or a payment connection has stopped working, who gets told, and how to reconnect it.
- Your accounts connection has droppedWhat it means when Mucka says your Xero, QuickBooks, FreeAgent or Sage connection has stopped working, what happens to your invoices while it's down, and how to get it back.