A new boiler has to be registered with its manufacturer within 30 days of being fitted. That one registration does three jobs at once: it starts the customer's extended warranty, it notifies Gas Safe under Building Regulations, and it earns you your loyalty points.
Miss the 30 days and the customer's warranty drops from up to twelve years to twelve months. They usually find out years later, when they try to claim.
What Mucka does
Approve an Installation / Commissioning / Decommissioning Record and Mucka raises a registration for each appliance you fitted, then opens it straight away — while you are still standing in front of the boiler.
Everything is already there:
- Make, model, serial number and GC number, read off the data badge when you photographed it
- The date you fitted it
- The address and postcode
- Your Gas Safe licence number
Tap any of them to copy it, then paste it into the manufacturer's app. Each one ticks once you have copied it, so when you come back from the other app you can see where you got to. The serial number is the one worth having — it is a long string off a plate in a dark cupboard and it is the one everybody mistypes.
Why Mucka does not just do it for you
Because it would cost you your points.
The manufacturers have no way for another app to register on your behalf, and the loyalty points go to whichever account the registration is submitted through. If Mucka submitted it, the points would not be yours.
So Mucka takes you to your own account — Ideal Installer Connect, Worcester VAULT, Baxi Works, Vaillant and Glow-worm myREWARDS, Ferroli Installersmate — and you press the button there. Your points, your account, no typing.
Registering this way also means you are not paying to notify Gas Safe separately. Most manufacturers cover that fee as part of registration.
Sending it to the right place
Mucka works out the scheme from the make on the data badge, and always shows you where it is about to send you:
Registering with Installer Connect — Change
If that is wrong, tap Change and pick the right one. Worth knowing that one scheme often covers several brands — Baxi Works handles Baxi, Main, Potterton, Megaflo and Heatrae Sadia, and Vaillant and Glow-worm share myREWARDS.
If Mucka does not recognise the make, it asks rather than guessing. Register it wherever you normally would, then put the reference in.
Recording that it is done
Once the manufacturer gives you a reference number, paste it into Reference number and save.
Until you do that, the boiler still counts as not registered — even if you have already tapped through to the portal. Mucka knows you opened the app; it has no way of knowing you finished. That is deliberate: a tick that appears before the job is done is how a boiler ends up never registered and nobody notices.
When Mucka reminds you
Anything not yet registered is listed on the Certificates page, and Mucka puts a card on your Actions list once it has gone past your grace period (a week, unless you change it). It comes back when the 30 days is nearly up, and again if it goes late.
Chase it up messages the engineer who fitted it, with the serial number in the message so they can do it from the van. If your office registers everything, it just clears the card.
If it is already done, tap Already registered on the card and put in the reference the manufacturer gave you. You can also just tell Mucka, in chat or on a call: "the boiler at Fresh Fields is registered, reference WB123456".
If it never needed registering by you, pick the reason instead:
- The customer registered it themselves
- Someone else has already registered it
- It is not a new appliance
Either answer is saved against the boiler, and Mucka stops chasing it. "It's done" on its own is not enough. Mucka will ask for the reference, because the customer's guarantee depends on it.
Who registers, and whose points
Some firms let the engineer who fitted it register it, so the points are theirs. Others do it all from the office into one company account.
Set it once in certificate settings under Boiler registration. It is also one of the questions Mucka asks when you first add the certificates skill, so it is right from the start.
Mucka defaults to the engineer, because that is how most firms work — and points that land in the wrong account cannot be moved back out.
What is not here yet
- Signing off with no signal. If you approve the certificate offline, the registration appears once your phone syncs rather than there and then on site.
- Oil. The manufacturer schemes Mucka routes to are gas boiler schemes for now.