Now and then a plan payment sits looking wrong. A month still says on its way a week after it should have landed. Or a customer tells you they have set up their Direct Debit, and the plan does not show one.
Almost always the money is fine and it is only this page that is behind. There is a button that settles it.
Doing it
Open the customer's plan on the Clients tab of Service Plans and scroll to Payments. Under the heading there is a Check with GoCardless button.
Tap it. Mucka asks GoCardless what actually happened to that customer's Direct Debit and to every payment on the plan, and brings the page up to date with their answer. It takes a few seconds.
You will get one of these back:
- Nothing to bring up to date. Everything already matches. Nothing was wrong.
- A list of what moved — "Direct Debit: submitted → active", "2026-08 payment: submitted → confirmed". Those are now correct on the page, and if a month has just become paid, its invoice is raised and settled the same as any other.
- This workspace is not connected to GoCardless. You are collecting plan money some other way, so there is nothing for this button to check.
It is safe to press whenever you like, as many times as you like. It only ever reads and records — it will never take money, and it will never charge somebody twice.
Why a plan can fall behind
GoCardless tells Mucka about a Direct Debit's life as it happens — the customer approving it, the bank accepting it, each payment clearing. Those messages arrive on their own, usually within seconds.
Very occasionally one does not arrive. When that happens there is nothing to see: the page just keeps showing what it last heard, which was true at the time. This button is the way to ask again rather than wait.
The other case is a customer who paid their first month and set up a Direct Debit in one go. Those two things are finished a few seconds apart, and it is possible for Mucka to hear about one and not the other. You would see the payment but no Direct Debit. Same button, same fix.
What it will not do
- It will not chase a payment that failed. If GoCardless says the payment did not go through, the month shows as failed and Mucka starts the usual run of reminders — the same as if the news had arrived by itself.
- It will not create anything. If a customer never finished setting up their Direct Debit, there is nothing at GoCardless to find, and this will tell you so. Send them their plan link again instead.
- It will not turn "on its way" into "paid" early. A Direct Debit takes about four working days to clear and can still fail in that time. If GoCardless still says it is in flight, so will Mucka.
Who can use it
The same permission as refunding — manage billing. It can move a month to paid, which raises and settles a real invoice, so it sits with the people who look after the money rather than with everybody who can see the plan.