If you're stuck on the login page, the answer's usually one of five things. Work through them in order, you'll be back in within a minute or two.
1. Wrong email or password
Most common one. Mucka shows "Invalid login credentials" or similar.
What to try:
- Check the email is spelled right, including the bit after the @
- Try a password manager if you use one (1Password, Apple Passwords, etc.). It often has the right password saved.
- Caps Lock check on the password
- Use Forgot password (link below the login form) if you genuinely don't remember. Resets via email in a minute.
2. Email not confirmed
If you've just signed up and clicking Sign in shows "Please confirm your email address", Mucka sent you a confirmation email when you registered.
- Check your inbox (and spam folder) for an email from Mucka
- Tap Resend confirmation email on the login page if it never arrived
- Click the confirmation link, then try logging in again
If the confirmation link says "Expired", request a new one. They're good for 24 hours.
3. Password reset link not working
Common when the reset link came through Outlook or some other corporate email. Outlook has a feature called SafeLinks that wraps URLs, sometimes burning the reset token on the way through.
What to try:
- Open the link in a different browser (the one you'd normally log into Mucka with). Don't right-click and copy, just tap it directly.
- Request a fresh reset link if the first one says expired. They're single-use.
- Try in incognito / private browsing if your normal browser keeps redirecting to "already logged in"
If you're getting "invalid link" errors repeatedly, your email provider might be pre-fetching the link to check for spam, which burns the token. Use Gmail or Apple Mail to receive Mucka emails if your work email is doing this.
4. Account locked
If you've tried the wrong password too many times in a row, Mucka temporarily locks the login to stop someone guessing. Wait 15 minutes and try again, or use Forgot password to reset instead.
5. App stuck on login screen even after entering correct details
Usually a stale browser session. Try:
- Hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows)
- Clear cookies for app.mucka.ai (browser settings → privacy → cookies)
- Try a different browser to confirm it's a browser issue
- Sign out properly from the working browser, then back in
On the iPhone or Android app, force-close the app and reopen. If that doesn't help, uninstall and reinstall (you won't lose any data, your account lives on the server).
Still stuck?
Email us at support@mucka.ai with:
- The email you're trying to sign in with
- What you've tried from the list above
- Any error message you see (a screenshot is gold)
We'll usually reply within an hour during business hours.