Stuck on something? You don't need to leave the app. Ask Mucka and it will help, and if it can't sort it on the spot, it raises a ticket with the team for you.
Ask Mucka
Open Mucka and describe what's wrong, for example:
"The business name won't save in settings."
Mucka tries to help from the help docs first. If it's a bug, a feature request, or something it can't answer, it offers to raise a support ticket. It confirms the summary with you before sending.
Check the latest on a ticket
Already raised one? Just ask:
"What's the latest on my ticket?"
Mucka checks your existing tickets and tells you the status and the team's latest reply, rather than raising a new one. If you've got something to add, ask Mucka to add a follow-up and it updates the same ticket instead of starting again.
You'll know when the team replies
When the support team replies, you get:
- a push notification,
- an in-app heads-up card, and
- a WhatsApp message with a quick summary, if you've paired WhatsApp.
You can always read the full reply under Settings → Support. Tickets with a reply you haven't opened yet show a small orange mark, which clears once you open them.
Common gotchas
- Not getting notifications? Check push is on under Settings → Notifications. The heads-up card and the in-app thread always work regardless.
- No WhatsApp message? That channel only fires if you've paired WhatsApp. The push and in-app heads-up still reach you.
- Don't raise the same thing twice. If you ask Mucka to report something it already has an open ticket for, it adds to that ticket instead of creating a duplicate.