The report puts last week or last month on one page: the money, where the work came from, what Mucka did for you, and what needs you today.
Find it
Open Reports and tap Monthly report. On a phone it's under Overview. It opens on last month. Tap Week to see a week at a time (Monday to Sunday) and Month to go back; use the arrows to step to any other. The week or month you're in says the figures are so far. You need the permission to see Reports, which owners and managers have.
What's in it
- Money. What you invoiced and were paid that month, and what's still unpaid from that month's invoices.
- Where work came from. The same figures as the Where work comes from tab (how it works).
- Quotes. Quotes sent that month, and how many of those have been accepted since.
- Your receptionist. Calls it answered, how many it booked in or took details for you to call back, callers who rang off before it answered, and the minutes used.
- Checkatrade leads. New leads, how many Mucka rang or texted, how many are now in your diary, and the typical time from Mucka reading the lead to getting back to them.
- Reviews. Review requests sent, and Google reviews received with their average stars.
- Messages to customers. Emails, texts and WhatsApps sent, and how many of those Mucka sent rather than you typing them.
- Paid to you, over time. For a week, a bar for each day. For a month, a bar for each of the last six months, this one in orange.
- Needs you. Invoices that are overdue (what's owed, and how late the oldest is), quotes with no answer after 7 days, and jobs finished in the last 7 days that haven't been invoiced. Tap one to go to the list. This is as it stands today, whichever week or month you're looking at.
- Next 7 days. What's booked in, from the price on each job in your diary. If some visits have no price yet it says how many, so a short figure isn't mistaken for a quiet week.
What's changed
Under the money and new customer figures, and calls answered, a line says how it compares with the week or month before: "▲ £960 on last week", "▼ 3 on September", or "Same as last week". It only compares with a week or month you were on Mucka for the whole of, so your first month isn't set against a month of noughts. The week or month you're in has no comparison until it's over: half a week against a whole one would only tell you what day it is.
Each part is drawn: the month's headline figures across the top, a bar for each place your work came from, and a filled bar beside every "5 of 12". Open The figures as text at the bottom for the same report in words.
You only see a section for something you use. If you don't have the receptionist, there's no receptionist section, rather than a row of noughts.
Get it by email or WhatsApp
Coming soon. You'll be able to have last week's report sent to you at 7am every Monday, and last month's at 9am on the 1st, each switched on for yourself on this page, by email, WhatsApp or both. WhatsApp needs your WhatsApp paired with Mucka.
On WhatsApp you get the headline and the one thing that most needs you, with a button to the whole report as a private web page. That link is yours: it stops working after 60 days, or straight away if you lose access to Reports. Anyone you forward it to can see it, so treat it like the figures themselves.
It isn't switched on for anyone yet.
Common gotchas
- Shares are shown as "5 of 12", not a percentage. A percentage of two calls looks the same as a percentage of two hundred.
- There's no "time saved" figure. Nothing measures it, so Mucka doesn't guess.
- Messages are counted when they're sent. Not every channel tells Mucka whether a message arrived.
- Reviews received are Google only. Mucka can't see reviews on Checkatrade or Trustpilot.
- Getting back to a lead counts what Mucka did. A call you make from your own phone isn't something Mucka can see.