Mucka can ask your customers for a review automatically after a job, and you're not limited to one platform. Turn on as many as you like and decide what share of invites goes to each.
Seven are supported: Google, Trustpilot, Checkatrade, MyBuilder, Rated People, TrustATrader and Yell. All of them except Google are just your profile link pasted in — there's nothing to connect and nothing to approve.
Choose which clients get the automatic request
In Review settings, open Automations and use Send to:
- All clients keeps the usual behaviour.
- Residential clients only asks household customers but leaves commercial contacts alone.
- Commercial clients only does the opposite.
Mucka checks the client type saved on the customer record before it creates or schedules anything. This setting affects automatic requests only. You can still send a one-off request to any client yourself.
Turn a platform on
Open Reviews and tap the settings cog to open Review settings. For each platform you want to use:
- Flip its toggle on.
- Paste the review link.
You can have one on, or several, whatever suits.
The link is whatever a customer would open to leave you a review — your Checkatrade "give feedback" page, your MyBuilder profile, your TrustATrader page, your Yell listing. If in doubt, go to your own profile as a customer would see it and copy what's in the address bar.
Google works a bit differently. Connect your Google Business Profile and pick your business location, and Mucka switches Google on and fills in your review link for you. There's nothing to paste and nothing else to tick.
The one time you'll still need Review settings for Google is if you already had another platform running when you connected. Mucka leaves that one alone rather than quietly moving half your invites, so open Review settings, turn Google on and set the split you want.
Set the split
As soon as two or more platforms are on, an Invite split section appears. Each active platform gets a percentage box:
- Type the share you want each to get, for example 60% Google and 40% Trustpilot.
- The total is shown as you type, with a tick when it adds up to 100%.
- In a hurry? Tap Even split and Mucka divides it equally.
Each customer only ever gets one review invite, so they're never pestered across platforms. Mucka spreads the invites to match your split, so over time roughly 6 in 10 go to Google and 4 in 10 to Trustpilot in the example above.
Don't worry about getting the numbers exactly to 100, Mucka works off the ratio either way. But keeping it at 100 makes it easiest to read.
When only one platform is on
If you've just got one platform switched on, there's nothing to split, it gets every invite. The split section only shows up once a second platform is on.
When the automatic one actually goes out
Under Automations you set how long after the trigger the request should go — an hour after the invoice is paid, a day after the job's done, whatever suits. Mucka checks every fifteen minutes, so that delay is the real thing give or take a quarter of an hour.
The one exception is the time of day. Review requests only go out between 8am and 8pm, because nobody wants an email asking them to rate their boiler service at half past midnight. If the delay lands outside that, the request waits and goes first thing the next morning instead. It's not lost and you don't need to do anything.
Sending a one-off request yourself
The split above covers the invites Mucka sends automatically after a job. You can also send a request by hand at any time: open Reviews and tap New Request.
If you've got more than one platform on, you'll see them listed under Review platform. Tap the one you want this request to go to, and the review link in the message updates to match. There's no percentage here, because it's a single email to a single customer, it goes to whichever platform you pick.
With only one platform on, it's simply shown for reference and there's nothing to choose.
What the customer gets
However you split it, the experience is the same for the customer: after the job they get an email with your review link and a short text nudging them to check their inbox (the text never carries a link, because UK networks block those). Once they leave a review, the chasing stops.
Stop the automatic ones without losing the feature
Plenty of people would rather pick their moment: only ask the customers they're confident about, rather than everyone. Tell Mucka "turn the automatic review requests off" and it switches them off for you. Say "stop chasing Checkatrade reviews" and it does just that one.
Nothing else changes. Your platforms stay connected, your review links still work, and you can still send a one-off any time by saying "send a review request to Michael Daunt". Ask for them back on whenever you want.
Your platforms show up on your quotes too
Whichever ones you've got switched on appear as a row of logos at the bottom of the reviews section on your online quote page, each linking to your profile there. Somebody weighing up your price can go and read the rest rather than taking the five on the page on trust.
That needs Reviews switched on under Settings → Customers → Quote page, which is also where you'd type in reviews by hand if you're not on Google. There's more in making your quote page your own.
Change it any time
Adjust the toggles or the percentages whenever you like and tap Save settings. New invites follow the new split straight away; ones already sent aren't affected.
How often one customer gets asked
Whatever you set here, Mucka only asks a given customer once every 12 months by default, however many jobs you do for them — so two jobs in a fortnight is one review request, not two. The window is yours to change under How often to ask, and every review email now carries a way for the customer to stop them. See How often Mucka asks one customer for a review.