The Voice Receptionist answers the calls you cannot get to. It picks up in your business name, talks to the caller, and depending on what you let it do, takes a message, saves a new client, or pencils in a job for you to approve. Because it is part of Mucka, everything it takes lands straight in your jobs, clients and diary, with nothing to copy across.
It is an add-on you switch on per workspace. You keep your own number: you forward your calls to the number Mucka gives you, so the receptionist only picks up when you do not.
The two plans
- Receptionist (£49 a month). Answers calls, takes a name, number and message, and can add a first-time caller to your client list. Taking a message is always on, so a call never dead-ends.
- Receptionist + Diary (£99 a month). Everything above, plus it knows your business — your services, areas, hours and common questions — so it can actually answer callers instead of just taking a message. It also looks at your schedule to tell callers when you are genuinely free, and pencils in a job for you to approve. It only ever offers times that are actually open, never confirms a booking on the call, and only ever says what you have told it about your business.
Each plan includes a pool of call minutes for fair use. You will not be cut off mid-call if you go over.
Subscribing and billing
The receptionist is a separate subscription from your main Mucka plan, so it has its own card on the Receptionist page. Pick a plan there to go to secure checkout, and the receptionist goes live once payment clears. You can change plan or cancel any time from the billing portal, and your receptionist keeps answering until the end of the period you have paid for.
Billing is managed on the web. In the phone app you will see your plan but not prices or buttons, so head to app.mucka.ai on a laptop to subscribe or update your card.
Choose what it can do
Open Receptionist to set it up. Under What your receptionist can do, switch each job on or off:
- Take a message / lead. Always on. The caller's name, number and what they need, saved for your team to follow up.
- Add a new client. Let it save a first-time caller straight into your client list.
- Check the diary. On the Diary plan, let it read your schedule and tell callers when you are free.
- Pencil in a booking. On the Diary plan, let it prepare a job for you to approve.
Switch off anything you would rather handle yourself. If a job is part of the Diary plan and you are on the £49 plan, it shows as locked until you upgrade.
Greeting returning callers by name
Turn on Greet returning callers by name and, when a caller's number matches someone in your clients, Mucka opens with their name, like "Good afternoon, Janet". First-time callers get a normal greeting. Mucka only does this when it is sure of the match, so it will not guess.
A caller's number showing up is not proof of who they are, so the receptionist still confirms details before saving anything important.
Teaching it about your business (Diary plan)
On the Receptionist + Diary plan, scroll to What your receptionist knows and tell it about your business, so it can answer callers instead of taking a message for everything:
- About your business. A short description, like "Family-run plumbing and heating firm, Gas Safe registered."
- Services you offer. Add each one, like "Boiler repair" or "Bathroom installations."
- Areas you cover. The towns or postcodes you work in.
- Opening hours. In plain words, like "Mon to Fri 8am to 5pm, 24/7 emergency callout."
- Common questions. The questions callers ask most, with your answers, like "Do you give free quotes? Yes, free no-obligation quotes on all work."
In a hurry? Draft it from your website. At the top of the section, pop in your website address and tap Draft. Mucka reads your site and fills in the bio, services, areas, hours and common questions for you. It only uses what your site actually says, and nothing goes live until you have looked it over and tapped Save these details, so you stay in control of every word.
The receptionist only ever says what you put here. If a caller asks something you have not covered, it does not guess, it takes a message so you can follow up. On the £49 plan this section is locked, and the receptionist takes a message for any question.
Bookings always wait for your nod
The receptionist never books a job on its own. When it pencils one in, it tells the caller the team will confirm the time, and it leaves you a booking to approve. You review it in your action cards and tap once to confirm or dismiss. See Approve an action for how that works.
What you get afterwards
Open the Receptionist page and the Calls tab to see every call. Pick one and you get a short summary, what the receptionist did for you (took a message, added a client, pencilled in a booking), the full transcript, and a recording you can play back. Anything the receptionist saved, a new client, a message, a pencilled-in job, is already where you would expect it in Mucka.
Recordings are private to you (only owners and managers can listen) and are kept for 90 days, then deleted automatically.
If a call ever cannot be answered
On the rare occasion the receptionist cannot take a call, Mucka does not let it slip by quietly. You get an action card showing the caller's number and when they rang, so you can ring them straight back and never lose the lead. Very short hang-ups and wrong numbers are filtered out, so the card only appears when someone genuinely tried to reach you.