The fastest way to find anything in Mucka is to ask. You don't need to remember which menu it lives under. Just describe what you want.
Open Mucka
On your phone, tap Ask Mucka in the middle of the bar along the bottom. A message box slides up over whatever you were looking at, so you can ask about the job in front of you without losing it. Type your question, or tap the orange microphone to talk. Mucka's answer appears above the box, with the page still behind it. Tap the arrow at the top of the box to put it away, or drag it up and down to give the conversation more or less room.
On a computer, Mucka sits in the panel down the right-hand side of every page. Type your question in the box at the bottom of it, or press the microphone next to the box to talk. If your window is narrow the panel tucks away behind a round orange button in the bottom corner — click that to bring it back.
Answering with a tap
When Mucka asks you something with a short answer — "Shall I move them to Wednesday?" — the answers appear underneath as buttons. Tap one instead of typing it. It's the same as if you'd typed the words yourself, so Mucka carries straight on.
The buttons never replace anything. You can always type your own answer, or say something else entirely, and if you're on a call Mucka still asks out loud — so the phone can stay in your pocket. Buttons from further back in the conversation go grey once you've moved on, because "yes" means something different two questions later.
This works on WhatsApp as well, using WhatsApp's own buttons.
Typing to Mucka works on every plan. Talking out loud is part of a paid plan, so on the free plan the microphone will tell you it needs an upgrade and point you at Settings → Mucka → Subscription. Everything on this page still works typed.
What Mucka is good at
Pulling up records
"What did I quote the Walkers last month?"
"Show me Brian Patel's last three jobs."
"What's the address on the Hampton job?"
Old work, by the date it happened
"What did Tim do on the 15th of June?"
"Pull up the job at BS40 8DA on 02/07."
"What was on Craig's list last Thursday?"
Name the day and Mucka goes straight to it. There's no cut-off on how far back you can ask — a job from five years ago, for a warranty claim, comes up as easily as this morning's. If you ask without naming a date, Mucka answers from your recent work, so on a busy business it's worth giving it the day.
Mucka reads you what's written against the job: the fault as it was taken down, the appliance, the reference.
Paperwork on a job
"Pull up the gas cert for that job."
"What did the engineer file on site?"
"Send me the receipt on WhatsApp."
Mucka can see everything filed against a job: gas certificates, the forms your engineer filled in on site, receipts, warranties, and the job's own quotes and invoices. Ask to see one and you get a button that opens it right there, without leaving the conversation. On WhatsApp, Mucka sends you the actual file so you can print it or forward it on.
Photos aren't listed one by one, because there's no good way to read a photo out. Mucka tells you how many there are and takes you to the job to look through them.
Summaries
"How was last week?"
"Which quotes are still waiting for a response?"
"How much have I invoiced this month vs last?"
Quick actions
"Schedule the Walker boiler install for Tuesday morning."
"Text Sarah to say I'm running 20 minutes late."
"Send the Hampton invoice."
Directions to a job
"Give me directions to my next job."
"Navigate to the Hampton job."
Ask to be taken somewhere and Mucka works out the address — the property the job is at, not the customer's billing address — then gives you a Directions button. Tap it and your own maps app opens straight into driving directions. No typing the postcode into the sat-nav. On Android that's whichever maps app your phone is set to use; on iPhone you pick once between Apple Maps, Google Maps and Waze. See choosing your maps app.
How Mucka answers
Mucka will either tell you the answer directly, or prepare an action for you to approve. Nothing gets sent, scheduled or invoiced without you confirming first, even when Mucka is confident. One tap to approve, one tap to dismiss.
That's the trust model. You stay in charge.
Talking vs typing
- Voice is fastest if you're on a job site or driving. Mucka understands plain English ("the Sarah I quoted yesterday").
- Typing is better if you're in a quiet office or want to paste in an address.
Both work the same way. Same memory, same answers, same approvals.
Deleting something
If you're typing, Mucka shows you a confirm button. Read what it says first — it tells you what else is attached, because invoices, quotes and certificates stay on file but stop being linked to the job.
On a call, just say so. Ask Mucka to delete a job and it'll read back exactly what's going, say plainly that it can't be undone, and wait for you to say yes. Nothing is deleted until you do.
Jobs only, for now. Clients, quotes, invoices and projects still have to be deleted in the app — open the record and tap the bin icon at the bottom of the edit screen. And a job that's in progress can't be deleted at all: finish it or cancel it first.
If you can't see a bin icon anywhere, your role doesn't have permission to delete. That's a setting, not a fault.
Moving around while you're talking
The call stays up while you move around Mucka. Tap through to the diary, open a client, go to your invoices — Mucka can still hear you, and knows which page you've landed on, so you can carry on talking about what's now in front of you.
You can also just say where you want to go, rather than finding it yourself:
"Open the diary."
"Take me to my invoices."
"Pull up Mr Hampton."
"Show me the Walker job."
Mucka takes you straight there and stays on the line, so you can ask about what you're now looking at. That works for any page in your menu and for individual customers, jobs, quotes and invoices.
One thing it won't do is move you when you've asked it a question. Ask "can I see the preview before I send it?" and you get a button to tap instead, because you're waiting on an answer and having the screen change under you isn't one.
You can end the call whenever you are finished. It also closes after a period of silence or near its session limit, with a warning before that limit. Standard in-app calls allow up to thirty minutes. Test versions can have a different limit. A Maps handoff may end a standard call; if the call stays open, say “End the call” when you no longer need it.
Ending a voice chat
When you're finished, just say so. "That's all", "cheers, that's it", or a simple "no" when Mucka asks if there's anything else. Mucka gives you a quick goodbye and closes the mic on its own.
If you go quiet for a while, Mucka closes the mic for you anyway, so it's not left listening when you don't need it. Tap the dot to start again whenever you like.
When Mucka doesn't know something
If the answer isn't in your business, say a quote you mentioned over the phone but never put in the system, Mucka will say so, plainly. Nothing gets made up. If something looks wrong, say so, and Mucka will correct it.
That's the rule we built Mucka on: say what you don't know, never invent.
What your engineers get
Your engineers have Mucka too, on their phones and on the computer. It is a smaller Mucka than yours, on purpose.
They can:
- mark a job they're on as started or finished
- message the office: running late, can't get access, the job's bigger than quoted, needs a part
- look something up in the help
- set their own reminders and their phone PIN
- ask what Mucka can do
They can't ask Mucka about the business. Customers, quotes, invoices, what anyone owes, what anyone else is working on — none of it. That isn't a setting you have to remember to turn off: the tool that reads those records is never given to an engineer in the first place, so there's nothing to leak.
Subcontractors don't get the assistant at all.
If you'd rather an engineer didn't have it, turn Use chat off for the Engineer role in Settings → Team → People → Roles.