Mucka never sends anything without you tapping approve. Everything Mucka prepares (a quote email, a running-late text, an invoice, a job reassignment) shows up as an action card with the exact words and one-tap approve.
Where actions appear
Two places:
- Inline in chat: when you've just asked Mucka to do something, the action card appears under Mucka's reply
- On your Home page: there's an Actions Ready stack at the top, with a card for every pending action that hasn't been actioned yet
Same actions in both places. The Home page is the one to check first thing in the morning, the chat is for stuff you've actively asked for.
Three ways to handle an action
Each card has three controls:
- Approve. Sends, schedules, invoices, whatever the action was. One tap. Mucka confirms and the card moves out of your queue.
- Dismiss. Mucka drops the action. Use this when Mucka prepared something you don't actually want sent.
- Snooze. Bumps the card to tomorrow morning at 9am. Use this for actions you want to do, just not now (e.g. a quote you want to read once more before sending).
For complex actions (drafting an email, a schedule change, a payment reminder), tap Review instead of Approve. Review opens a full modal where you can edit the wording, change the recipient, or tweak the details before approving.
Editing before approving
Tap Review on any action that has editable fields. You'll see:
- The full draft (whatever Mucka wrote)
- The recipient(s)
- Any attachments
- The exact moment Mucka will send
Change whatever you like, then tap Approve. Mucka uses your edited version, not the original draft.
Who can approve
Only owners and admins can approve actions. Engineers see actions on their own jobs but don't approve account-wide things like client emails or invoices. That's deliberate, it keeps approval power with whoever runs the business.
Common gotchas
- The "Approve" button doesn't actually send mid-call. During a Mucka phone call, the agent can prepare actions but only owners tapping in the app actually send them. Phone calls are read-only by design.
- A card you didn't ask for. Mucka sometimes spots things you might want done (a quote a week stale, an invoice 30 days late) and prepares the action proactively. If it's not relevant, just dismiss. Mucka learns from what you accept and dismiss.
- Snoozed actions reappear at 9am tomorrow. If you snooze something on Saturday, it pops back Sunday morning. Snooze twice if you want it gone for the weekend.