You shouldn't have to remember which jobs you never heard back about. Mucka keeps an eye on it.
What Mucka spots
Each morning Mucka looks over your open jobs. If one was booked for yesterday or earlier and it's still sitting there unfinished, you'll get a card:
No Update — Rhys Kettering's boiler service at Neil Davidson's was booked for yesterday and is still open, with no sign it was started. Shall I ask how it went?
It'll also flag a job that's running well over the time it was booked for while it's still on the go.
Mucka only raises this for jobs with someone assigned to them. If nobody's on it, there's nobody to ask, so it stays quiet.
Turning it off
Working on your own? Then the engineer is you, and you might not want a card asking you how your own job went. Some people keep it on as a reminder to close their jobs off; if you'd rather not have it, open Actions, tap the cog next to the search box, and switch off Ask for job updates. Any of these cards already waiting are cleared when you save. Switch it back on whenever you like.
It's on to start with, and only an owner can change it.
Chasing it
Tap Review Message and you'll see exactly what Mucka wants to send:
Hi Rhys, how did you get on with the boiler service at Neil Davidson's yesterday? Just after a quick update when you get a sec.
Change any of it you like — it's your message, not Mucka's. Then tap Ask how it went and it goes to their WhatsApp. They can reply with a voice note, a photo, or just type.
Nothing is sent until you approve it. If you'd rather ring them, dismiss the card.
Where the answer goes
Open the job and you'll see the whole story in one place, newest first:
- Check-in — Asked Rhys Kettering for an update by WhatsApp: "How did you get on?"
- Rhys's reply, once it comes in
- Any notes you or the team have added
Your own notes can be deleted. The check-ins and replies can't — they're a record of what actually happened.
If you can't reach them
If someone hasn't got WhatsApp and hasn't got the app, Mucka will tell you straight and give you their number so you can ring them. It won't pretend the message went.
Worth adding mobile numbers for everyone in Settings → Team → People so this always has somewhere to go.
Why a job might be sitting open
Nine times out of ten the work got done and nobody closed the job off. That's still worth knowing — an open job doesn't get invoiced, and it makes your diary look busier than it is. A quick "all sorted mate" and you can mark it done.