Once your WhatsApp is paired with Mucka, you can text Mucka, send voice notes, and get briefings the same way you'd message a real assistant. Same Mucka as the app, same memory, just in WhatsApp.
Pair your number
Head to Settings → Integrations → WhatsApp. The flow takes about a minute:
- Enter your WhatsApp phone number. Use the number you actually use WhatsApp on (with country code).
- Mucka sends you a 6-digit code. It arrives as a WhatsApp message from the Mucka business number within a few seconds.
- Type the code into the app to confirm. Done. The page flips to "Paired" and you'll see Mucka appear as a contact in your WhatsApp.
The code expires after 10 minutes. If it doesn't arrive, double-check the number then request a new code.
What you can do over WhatsApp
Same things you can do in the app:
- Ask Mucka anything: "what's the history with the Walkers?", "how was last week?", "send Sarah the invoice"
- Voice notes: record a 10-second voice note while driving, Mucka understands and replies
- Drafted actions: Mucka drafts quotes, invoices and texts in WhatsApp the same way they appear in the app, with the same one-tap approve
- Photos: send a photo of a job site, a part, an invoice you've been handed, Mucka adds it to the right record
Each engineer pairs their own number
WhatsApp is per-user. Every person on the team pairs their own personal WhatsApp number. Owners can see who's paired by visiting Settings → Integrations → WhatsApp and looking at the team roster.
If an engineer leaves, the owner can unpair them from that same screen.
Common gotchas
- Code never arrives. WhatsApp sometimes deprioritises codes from numbers you haven't messaged before. Send any message to the Mucka business number first, then request the code.
- "Number already paired" to a different Mucka account. Each WhatsApp number can only be paired to one Mucka account at a time. Unpair on the old one first.
- Business vs personal WhatsApp. Mucka pairs with the regular consumer WhatsApp on your phone, the green one. WhatsApp Business app on the same number also works.
- No client-facing WhatsApp here. This is for YOU to talk to Mucka. Sending appointment confirmations and quote follow-ups to your clients over WhatsApp is a separate setup (covered in a later article).