Mucka has two plans. Pick the one that matches your team size, change up or down any time. Everyone starts on a 14-day free trial, no card needed.
The plans
| Plan | Who it's for | Price | |---|---|---| | Solo | One owner working on your own | £29/month ex VAT | | Team | Owner plus engineers and admins | £39/month per user ex VAT |
Subcontractors (read-only seats for people who occasionally work with you) are free on Team. So a five-person team of two full engineers plus three subbies pays £39 x 3 = £117/month, not £39 x 5.
Pay monthly or quarterly
You can pay monthly or quarterly, and quarterly saves you 10%. It's the same plan and the same features either way. Quarterly just bills every three months at a 10% lower rate:
| | Solo | Team (per user) | |---|---|---| | Monthly | £29/month | £39/month | | Quarterly | £78.30/quarter | £105.30/quarter |
Pick monthly or quarterly on the Settings → Mucka → Subscription screen before you add your card. To switch between them later, open Manage subscription on that same screen.
What you get on both
Every plan includes the full Mucka:
- AI engine: voice, chat, WhatsApp, phone
- Quotes, jobs, invoices, payments
- Live engineer tracking on the map
- All the skills you turn on
- Unlimited clients, jobs and invoices
Team adds: more than one user, role-based permissions, team-wide scheduling and briefings, free subbie seats.
See your current plan
Head to Settings → Mucka → Subscription. You'll see:
- Plan name (Solo or Team)
- Status (Trial, Active, Past Due, Cancelling, Paused, Free)
- Seat count (Team only)
- Price ex and inc VAT, labelled Monthly or Quarterly to match your plan
- Next renewal date
Trial accounts also see "Trial ends on [date]" so you know when payment kicks in.
Signing up and paying in the app
You can sign up and subscribe to the Solo plan right inside the iOS or Android app. Your 14-day free trial starts with no card needed, and when it ends the app shows a subscribe screen so you can pay through the App Store or Google Play. To change your payment details later, tap Manage subscription on the Billing screen, which takes you to your App Store or Google Play subscription settings. To stop paying, use Cancel or downgrade instead, so Mucka knows whether to keep your account on the free plan (see Cancel or downgrade your plan).
Team plans are billed by us rather than by the app store. Adding teammates moves you onto per-seat billing, and adding the person is done on the Mucka dashboard in your web browser. If you tap to add someone in the app, Mucka points you to do it there. Once you're on a team plan, everyone still signs in and uses the app as normal.
Paying, though, you can do from the phone. The Subscription screen in the app always shows your plan, your seat count, the price and your status. If there's something to pay, Android shows a Pay now button that opens the card form in your browser, and iPhone shows Email me a payment link which sends it to you (Apple doesn't allow the button, so the email is the way round it). Both have a Talk to us button if you'd rather have a word first.
Going from Solo to Team
On the web, add your first engineer (see Add an engineer to your team) and Mucka moves you onto the Team plan. The next bill includes the extra seats from the day you added them, pro-rated.
Worth knowing before you do it: your own seat moves onto the team rate at the same time, because £39 is the price per user once there is more than one of you. So going from on your own to two of you is:
| | | |---|---| | Your seat, £29 → £39 | +£10 | | Their seat | +£39 | | Your bill | £78/month ex VAT |
Mucka spells that out on the invite form before you send it, so there is nothing to work out afterwards. Every seat after that is a flat £39 — the £10 only happens once, on the second person.
If you subscribed through the App Store or Google Play
Apple and Google only sell the Solo plan, so a team plan is billed by us instead. Add a teammate on the web and Mucka offers to move you across:
- You put a card in on the Mucka dashboard, on a computer.
- Your new plan starts the day your App Store or Google Play subscription runs out, so you are never paying both of us for the same month.
- You have to turn off auto-renew yourself. Apple and Google do not let an app cancel its own subscription — open the App Store or Google Play, go to Subscriptions, find Mucka and switch auto-renew off. If you skip this, the store keeps charging you alongside your team plan.
Mucka keeps a reminder on the Billing screen until the store tells us your old subscription has finished, so there is something to check against rather than having to remember.
Going from Team back to Solo
Remove all teammates from Settings → Team → People and the next bill drops to Solo. You stay on Team for the rest of the billing month.
Free trial
Every new account gets 14 days on the full product: add your team, claim an AI receptionist number, the lot. On day 15, Mucka asks you to subscribe to keep going, with a card on the web or through the App Store or Google Play if you signed up in the app. No card needed up front. (Adding teammates is done on the web even during the trial, because team plans are billed there.)
We email the owner three times about it: three days out, the day before, and again the moment it ends. Each of those has a pay link in it that goes straight to the card form — one tap, no signing in, and it works on your phone. If you are reading this on a paused account, that email is the quickest way back.
If your trial ends without a card, your workspace pauses for 14 days. Nothing is deleted. During that window the owner can add a card to switch everything straight back on, or move to the free plan (below). Do nothing and after 14 days we move you to the free plan automatically. See Update payment details.
If you claimed an AI receptionist number on your trial, you keep it right through that 14-day window. It is only given back to the network once the account actually lands on the free plan, and at that point it is gone for good, so add a card before then if you want to keep the number you have been handing out.
The free plan
The free plan keeps your account open for as long as you like, as a simple job book. You keep all your data, plus:
- Your jobs, clients, quotes and invoices, still editable
- Manual quoting and invoicing (Quick Quotes)
- A light Mucka AI allowance (30 replies a month)
Switched off on the free plan (they all come straight back when you upgrade):
- The proactive engine (flags, briefings, chasing, suggested actions)
- Your integrations (Xero, QuickBooks, FreeAgent, calendars, WhatsApp)
- Voice and the phone agent
- The premium skills (your existing records stay viewable, you just can't create new ones)
The free plan is single-user. It's the owner's workspace only, so anyone else on it is signed out until you upgrade. Their logins and everything they've done are kept, not deleted, and they're back the moment you're on a paid plan. If someone subs for a few firms on Mucka, only the firm on the free plan drops out of their week; the rest carry on as normal.
Your AI receptionist number goes back. Voice is not part of the free plan, so rather than keep renting the line we hand it back to the network when the account moves to free. Anyone ringing it stops reaching you, and we can't get that same number back if you upgrade later, so it's worth updating it anywhere you've got it advertised. Upgrading gets you a receptionist number again, just a different one.
Upgrade any time to switch it all back on, right where you left off.
Cancelling or dropping to Free
There's no contract and no notice period. If you want to stop paying, you can drop to the free plan and keep your account, or cancel outright. Either way it takes effect at the end of the period you've already paid for, and you can reverse it with one tap until then. See Cancel or downgrade your plan.
Common gotchas
- Prices ex VAT. UK customers pay 20% VAT on top at checkout. Your invoice from Mucka shows the VAT breakdown.
- Quarterly saves 10%. Same plan, billed every three months at a 10% lower rate. Pick it on the Billing screen. Yearly billing isn't offered today.
- Comp / Complimentary status. Some accounts have free access for special arrangements. If your status says "Comp" you don't pay anything, contact support if you have questions.
- Per-user means per-active-user. Disabled or invited-but-not-accepted seats don't count. Mucka bills you for the active humans on the team. A seat starts and stops counting the moment somebody accepts their invite, leaves, or is suspended — not at the end of the month.
- Two bills after switching off the app store. If you moved from an App Store or Google Play subscription to a team plan and did not turn off auto-renew, the store will keep charging you. Turn it off in Subscriptions on your phone; refunds for a store charge are Apple's or Google's to give, not ours.