Get your data out of Commusoft

Coming across from Commusoft? The Mucka team does the import for you. Getting the data out is one download, and you can do it yourself today.

Download your backup

In Commusoft, click your profile icon, then Settings → Imports and backups → Manage backups, and press View. Click the Excel backup link. Commusoft gets it ready in the background and tells you in your notifications when it's done. What you download is a single file called excel-backup.zip.

You need to be an owner or manager in Commusoft to reach Settings. If you can't see it, ask whoever set the account up.

Commusoft only runs one backup method at a time. If yours is set to back up weekly to Google Drive instead, switch it to Excel backup for this.

The download link stops working 30 days after you ask for it. If it has expired by the time you get to it, ask for a fresh one.

Can't get to Settings? Ask Commusoft

If you can't reach the backup yourself, ask Commusoft support for it:

Hi,

I'm moving my business to a new system and need a full copy of my data, please. Could you send me:

1. The full Excel backup of my account, rather than individual CSV exports.

2. Every certificate with its original signed PDF, and the readings that were taken.

3. My diary: every appointment, past and booked.

A download link is fine.

My account is [your business name], and I log in with [the email address you use for Commusoft].

Thanks,
[your name]

Or, if you've got the Inbox skill and your email connected, just say "email Commusoft for my data". Mucka writes the request, reads it back to you, and sends it from your own email address once you say yes. See Ask your old software for your data.

Send it to us

Attach the zip to a support ticket. Open Settings → Support, or just tell Mucka "I'm moving from Commusoft, here's my backup" and it'll raise one for you. There's no need to unzip or tidy anything.

If it's too big to attach, send us a download link to it instead (Google Drive, Dropbox or WeTransfer are all fine).

Tell us early, because of your photos

Your photos and documents aren't inside the backup. The backup holds a link to each one on Commusoft's servers, and those links stop working once your subscription lapses. Some had already gone within a week of one customer's export being taken.

So send us the backup as soon as you've decided to move, even before you've picked a date, and we'll fetch every photo, certificate and invoice PDF first, while the links still work.

What comes across

We've built a proper importer for Commusoft, so you come across with far more than a contact list:

• Your customers and their properties, including who's a landlord and who's the tenant
• The appliances at each property, with make, model, serial and GC number
• Your job history, with the notes, the photos and the documents
• Your certificates, with the original signed PDFs and the readings that were taken
• Your quotes and invoice history
• Your service reminders, so nobody drops off the annual round

Before you cancel

Don't cancel your Commusoft subscription until we've told you we've fetched everything. The backup file is safe the moment you've downloaded it, but your photos and documents are not, and once they're gone nobody can get them back.

Once you've sent the backup, start using Mucka straight away. When we import, we add to what's there, and you won't end up with two of anybody.