Get your data out of Gas App

Coming across from Gas App? The Mucka team does the import for you. What we need from you is the data, and Gas App is a bit different from most: it hands most things over as PDFs, one download for each kind of document, and what you get depends on what you ask for.

What to ask Gas App for

Ask Gas App support for all of this in one go:

• Your customer list, as a spreadsheet, with addresses and contact details
• Every form and certificate as the original PDFs (the Forms download)
• Every invoice and quote as a PDF
• Your jobs: every job, past and booked, with its date, address, customer and engineer
• Your diary: every appointment, past and booked

The customer list, the jobs and the diary are the ones that don't come unless you name them. We've seen one Gas App export arrive as invoices and quotes only, and another as certificates and nothing else, so the email below names everything.

Hi,

I'm moving my business to a new system and need a full copy of my data, please. Could you send me:

1. My customer list as a CSV, with addresses and contact details.

2. Every form and certificate as the original PDFs (the Forms download).

3. Every invoice and quote as a PDF.

4. My jobs: every job, past and booked, with its date, address, customer and engineer.

5. My diary: every appointment, past and booked.

The standard download buttons only give the forms, invoices and quotes as PDFs, so please could you send the customer list, the jobs and the diary separately. A spreadsheet is perfect.

My account is [your business name], and I log in with [the email address you use for Gas App].

Thanks,
[your name]

Or ask Mucka to send it

If you've got the Inbox skill and your email connected, just say "email Gas App for my data". Mucka writes the request, reads it back to you, and sends it from your own email address once you say yes. When Gas App reply with the files, Mucka puts a card in front of you asking whether to send them to the Mucka team. See Ask your old software for your data.

Send them to us

Attach the files to a support ticket. Open Settings → Support, or just tell Mucka "I'm moving from Gas App, here are my files" and it'll raise one for you. Send the zips as they come; there's no need to unzip, tidy or rename anything.

What comes across

We read those PDFs properly, so you get real records rather than a folder of files:

• Every customer named on an invoice, a quote or a certificate, with their phone number, email and address
• The address you actually worked at, kept separate from the address you billed. If you look after a landlord with three rentals, those come across as three properties, not three jobs at the landlord's own house
• Every invoice and quote, with the line items, the quantities and the prices exactly as you wrote them
• Whether it was a quote or an estimate, because the two aren't the same thing and we're not going to turn one into the other
• The original invoice, attached to its job, so the paperwork your customer got is still there
• Every certificate, as the original signed PDF, on the right customer and property: gas safety records, service records, warning notices, unvented cylinder checklists and the rest. Gas safety renewals carry on from the date you signed
• Your customer list, matched up with anyone already in Mucka rather than added twice

Three things to be straight about.

Without the customer list, only customers on a document come across. Anyone you've never invoiced, quoted or issued a certificate to isn't in the PDFs.

Jobs and the diary don't come in the downloads. They have to be asked for by name, and sometimes asked for twice. If Gas App reply without them, ask Mucka to reply on the same email thread and ask again.

We don't change your numbers. If an invoice's total doesn't match the items listed on it, we keep the total you printed, because that's what your customer received and paid, and we'll ask you about it rather than quietly correcting it.

Before you cancel

Don't cancel your Gas App subscription until we've told you we've got everything. Once the account is closed, Gas App can't get your jobs, your diary or your certificates back out, and your certificates carry the renewal dates Mucka uses to remind you and your customers when the next one's due.

If you've already sent us some of it, start using Mucka straight away. When the rest arrives we add it to what's there, and you won't end up with two of anybody.