Coming across from Surefire? The Mucka team does the move for you. What we need from you is the data.
We haven't moved a business off Surefire yet, so we bring Surefire data across by hand rather than with a ready-made importer. Tell us what matters most to you and we'll start there.
Export your customers
Surefire lets you export your customer file, so start there. Surefire's own help guides are inside the app rather than on their website, so if you can't find the export, search Surefire's help for "export", or ask their support.
Ask Surefire for the rest
For everything else, ask Surefire support for a full copy. Here's an email that asks for all of it:
- To
- support@surefiresoftware.co.uk
- Subject
- Request for a full export of my data
Hi, I'm moving my business to a new system and need a full copy of my data, please. Could you send me: 1. My customers and their sites, with contact details and addresses. 2. Every job, past and booked, with its notes. 3. My quotes and invoices, with their line items and the payments recorded against them. 4. Every certificate and form as the original PDF, showing which job and site each one belongs to. 5. My service reminders. 6. The photos and attachments on each job. 7. My diary: every appointment, past and booked. Spreadsheets are perfect, and a download link is fine for the documents. My account is [your business name], and I log in with [the email address you use for Surefire]. Thanks, [your name]
Connected your email to Mucka’s Inbox? The last button opens it ready to send, so you can read it through and press Send yourself.
Or ask Mucka to send it
If you've got the Inbox skill and your email connected, just say "email Surefire for my data". Mucka writes the request, reads it back to you, and sends it from your own email address once you say yes. See Ask your old software for your data.
Send them to us
Attach the files to a support ticket. Open Settings → Support, or just tell Mucka "I'm moving from Surefire, here's my data" and it'll raise one for you. Send them as they come; no need to tidy or rename anything.
What comes across
Your customers and their sites are the starting point, and with your jobs, invoices and certificates we can bring a lot more. Because Surefire is new to us, we'll tell you what we've found in your export before we bring anything in, and check it with you rather than guess.
Before you cancel
Don't cancel your Surefire subscription until we've told you we've got everything. It's much harder to get your data once the account is closed.
Once you've sent your export, start using Mucka straight away. When we import, we add to what's there, and you won't end up with two of anybody.