Help Centre

Create a draft quote with Mucka

Keep an ordinary draft in chat, voice or WhatsApp and open its quote preview.

Ask Mucka in chat, by voice, or on WhatsApp to create an ordinary draft quote. It saves the draft and gives you a View quote button with its reference. Open that preview to check the customer, descriptions, details, quantities, prices and VAT. You can also ask Mucka to open the quote on screen.

The total includes VAT; the subtotal is before VAT. Creating a draft does not send it to your customer. Sending is a separate step.

In the app, the draft also appears in the reply with a − and + on each line, so you can change quantities without typing. See Change a quote's quantities in the chat.

If your connection drops, check Quotes before retrying. Repeating the same draft request recovers its earlier result. A receipt records what was saved then; the quote may have changed since. If the earlier quote has been deleted, repeating the request does not create a replacement.

For an additional draft with identical details, use New quote in Quotes and save it in the editor. Do not change the description just to get around recovery. Existing Actions reviews keep their separate approval and Prepare another draft controls; new ordinary chat, voice, WhatsApp and phone-call drafts do not create an Actions review.

Ask for one on a phone call and it's saved as a draft there and then, the same as anywhere else. It used to arrive as a card in Actions for you to approve; it doesn't any more, because a draft reaches nobody until you send it — and sending still needs your yes.

You need permission to view and create quotes. Use the editor for deposits, schedules, customer choices and other complex quote fields. If a quote cannot be loaded in full, retry opening it before editing or sharing it: a failed read does not mean it has no lines.

Last updated

Still stuck? Talk to a human — we answer every one.