Someone's added you to their Mucka. Here's what you'll see, and why it asks for the bits it asks for.
Tap the link, set a password
The invite email has one link. Tap it, pick a password, and you're in the workspace — your name, email and role are already filled in from the invite, so there's nothing to type twice.
If the email hasn't shown up, check your junk folder. First-time invites land there more often than you'd think. Still nothing? Ask whoever invited you to hit Resend on your row in Settings → Team → People.
Then a short setup
Four screens, and it takes about a minute.
Pick your Mucka. There's a map of the UK and a voice for each corner of it. Tap a region to hear it, flip between the two voices, and pick whichever one you'd rather be talked to by. It's yours, not the firm's — the owner has their own and yours doesn't change theirs. Don't fancy choosing? Carry on and you'll get the standard one.
Connect WhatsApp. Put your mobile in and Mucka sends a 6-digit code to it on WhatsApp. Type the code back in and you're connected.
Turn on alerts. If you're in the Mucka app, your phone will ask whether to allow notifications — say yes and you'll get a ping when a job lands or a time moves. If you're in a browser instead, you'll be pointed at the app, because a browser tab can't ping you.
Then the app opens and you're away.
Your first look at the app
Odds on, your home screen is quiet to start with — nobody's put you on a job yet. It says so, and it tells you what happens next: when the office books you on a job, it shows up right there with the time and the address, and your phone gets a ping.
Until then, Mucka itself already works. Tap Ask Mucka at the top and talk to it like you'd talk to a person. It knows your diary, it'll take a note down for you, and it can pass a message to the office. The card on your home screen suggests a few things to try that your seat can actually do.
If you've been brought on as a subcontractor, the same card tells you what your seat is for: jobs from the firm land there, and you can take one or turn it down, mark it done, and add photos and notes as you go.
Why WhatsApp isn't optional
It's the one step you can't skip past, and that's deliberate.
Everything the office sends you — your jobs for the morning, a time that's moved, a message from whoever's running the day, a nudge when something needs you — has to arrive somewhere. Without WhatsApp or the app, there's nowhere for it to go. It doesn't bounce and nobody gets told: it just quietly doesn't reach you, and the first anyone knows is when you don't turn up to something.
So it's a minute now instead of a missed job later.
If your number won't take
A few things it might say:
- "That number isn't on WhatsApp." Some numbers just aren't. Tap the number to change it and use one that is — your own mobile is usually the one.
- "That WhatsApp number is already paired to another account." You're on somebody else's Mucka with that number already. Drop us a line at help@mucka.ai and we'll sort it.
- "We couldn't send the code." Give it a minute and hit it again. If it keeps refusing, tell us.
The code lasts 10 minutes. If you're too slow, Didn't get it? Resend sends a fresh one.
Subcontractors
If you've been brought on as a subcontractor, you skip all of this and go straight into the app. Mucka doesn't message subbies off its own bat, so there's no channel to set up. You'll see the jobs you've been put on, and your own schedule.
Changing any of it later
- Your Mucka's voice and accent — Settings → Mucka → Voice & personality
- Your WhatsApp number — Settings → Connections → Integrations → WhatsApp. Unpair the old one, pair the new one the same way. Worth knowing: unpairing wipes your phone PIN, so set a new one in Profile afterwards
- What Mucka sends you and when — Settings → Mucka → Notifications