Every job card in your diary, on your home screen and on your jobs list carries a button for the next thing you'd do to it: On my way, then Arrived, then Done. One tap each, no opening the job.
Beside it there's a small arrow. That opens the full list of stages, so you can go straight to the one you want instead of tapping through.
Which to use
The button when you're working the job properly — setting off, turning up, finishing. Each tap records the time, which is what lets Mucka tell you later how long jobs actually take against how long you booked.
The arrow when a job didn't go that way. You did it yesterday and forgot to touch your phone; the office is catching up on Monday; somebody rang and cancelled. Pick the stage it's really at and Mucka records that, without pretending you were stood there.
The list marks where the job is now and what the next step would be, so you're not reading eight words to find the one you want.
What Mucka records
Tapping Arrived stamps the time you got there. Tapping Done stamps the time you finished.
If you jump straight to done without ever marking arrival, Mucka records that it's finished and leaves the start time blank — because nobody told it when you turned up, and a guess would be worse than a gap. That's deliberate: it means the times you have recorded are real ones.
What your engineers can set
Engineers and subcontractors can take a job as far as finished — the whole run from booked in, through on the way and on site, to done. That's their part of it.
They can't set the stages after that. Invoice Sent, Completed and Cancelled are yours: they're about money and about whether work is happening at all, and neither is a decision to make from a van. Your engineers won't see those options in the list, so nobody's tapping something that then gets refused.
Cancelling in particular stays with the office. If your engineer got there and couldn't get in, that's not a cancelled job — the work still needs doing. There's a proper answer for it: see Add tenants to a property for recording access.
Cancelling also does more than change a label: the job comes off your diary and out of any connected Google or Outlook calendar, while staying on the customer's record. See Cancel a job.
Why your engineer sees "Job Finished" and you see "To Invoice"
Same stage, two words.
To you it's a job waiting to be billed. To the engineer who just finished it, it's done and it's your turn — the word "invoice" doesn't mean much to somebody who can't open one. So Mucka shows each of you the word that fits, and it's the same status underneath. Nothing is duplicated and nothing is out of step.
If you've renamed that status yourself in Settings → Work → Job statuses, your name wins for everybody — Mucka won't override wording you chose.
Common gotchas
- No button on the card. The job is already past the field stages, or it's parked somewhere off the run (On Hold, Cancelled). Use the arrow to put it wherever you need.
- No arrow either. There's only one stage you could move it to, so there'd be nothing in the list.
- You tapped it with no signal. It's saved on the phone and goes up when you're back in range — the card shows the new stage straight away. See Fill in a certificate with no signal for how that works.
- An engineer says an option is missing. It'll be one of the three above. That's the permission working, not a fault.